Frequently Asked Questions
Quick answers about access, courses, stacks, enrollment windows, support, and how TrainerStack works.
Getting Started
What is TrainerStack?
TrainerStack is a business education platform built specifically for personal trainers and nutrition coaches. It provides systems for pricing, sales, marketing, operations, and client delivery—so you can build sustainable income without guesswork.
Can I use TrainerStack alongside my certification?
Yes. Many coaches use TrainerStack alongside certifications to build the business systems that certifications typically don’t cover (pricing, sales, marketing, delivery workflows, retention, and scaling).
Enrollment Windows
What are enrollment windows?
TrainerStack opens enrollment windows for specific stack offerings a limited number of times each year.
During an enrollment window, stack access terms may change—including pricing, discounts, bundle structure, and available partner-bonus access.
Enrollment windows allow us to introduce updated curriculum, offer specific stack configurations, and manage partner availability tied to a given enrollment period.
How long do enrollment windows last?
Enrollment windows remain open until capacity limits or enrollment conditions are met.
Because enrollment terms may vary between windows, access and availability are not guaranteed once a window closes.
What happens if I miss an enrollment window?
If an enrollment window closes, pricing, bundle structure, and partner-bonus access may change before the next enrollment period opens.
Are individual courses affected by enrollment windows?
Individual courses are available year-round.
Enrollment windows apply specifically to stack offerings, where pricing, bundle structure, and partner-bonus access may vary between enrollment periods.
Access
How does access work?
Access is online and on-demand. Courses unlock after enrollment and you can learn at your own pace from any device—no live schedules or required call times.
Do courses unlock immediately after purchase?
That’s the intent—instant access after checkout.
Do I get lifetime access?
Yes—lifetime access is included, plus ongoing updates as we improve and expand the content.
Can TrainerStack be included as a bonus through a partner?
Yes. Some users receive TrainerStack as a partner bonus through limited partnerships or enrollment periods. Others purchase individual courses or stacks directly.
Courses & Stacks
What’s the difference between a course and a stack?
Courses focus on a single skill (e.g. sales, online coaching, AI, marketing). Stacks bundle multiple courses into a connected framework so you can progress faster across the major stages of building your business.
Which course should I start with?
Start with your biggest bottleneck. If you need more clients, start with Sales or Marketing. If you need better delivery and retention, start with Business Foundations or Online Coaching. If you need time savings and workflows, start with AI Strategies.
Do courses include templates, tools, and worksheets?
Yes. Courses include implementation tools like worksheets, checklists, templates, scripts, and trackers—designed to help you build systems you can actually use.
Support & Updates
What if I need help or something isn’t working?
Support is available for access, technical issues, and general questions. If you run into a problem, contact support with the page URL and a screenshot so we can help quickly.
Do the courses get updated?
Yes. We update courses as systems evolve and improve over time.
Billing & Refunds
Where can I find the refund policy?
You can review the Refund Policy on the Refund Policy page. If you have questions about eligibility, contact support with your order details.
What payment methods are accepted?
Checkout and available payment options depend on the product and purchase flow. If you have questions before purchasing, contact support and we’ll point you in the right direction.
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